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success story
Compliance Platform - Unifying Manufacturing, Quality,
and Supply Operations for Thailand's
Leading Pharmaceutical Manufacturer
How a fragmented quality process was transformed into a predictive, compliance-ready system for scale
Crohn’s & Colitis Foundation enables tech innovations with a successful strategic partnership with Coserve for Infrastructure modernization.

The Story

The customer is a leading pharmaceutical manufacturer in Thailand, producing and distributing antibiotics, non-antibiotic drugs, and dietary supplements to major multinational partners.

With stringent FDA and ISO compliance requirements, the organization operates in a highly regulated environment where quality control, traceability, and real-time data access are non-negotiable for both business continuity and regulatory confidence. .

Operating at this scale means managing: :

  • Complex manufacturing and distribution operations

  • Strict QA/QC documentation and audit requirements

  • Multi-departmental coordination across production and supply chain

  • Supplier relationships and material forecasting at volume

Challenge

When legacy systems can't support regulatory rigor

Pharmaceutical manufacturing demands real-time visibility, complete traceability, and seamless quality management. 

Yet operations ran on siloed departments and an outdated, heavily customized local ERP. QA/QC data retrieval was cumbersome. Information flow was also delayed.

What should have been audit-ready became a compliance risk.

Key pain points

  • Departments operating in isolation with no real-time data sharing
  • Non-scalable legacy ERP is unable to support growth
  • Difficult QA/QC information retrieval and lack of traceability
  • No standardized RMA process or forecasting capability

Transformation

Building regulatory-ready operations on the cloud

Rootstock ERP on Salesforce was implemented to unify manufacturing, quality, and supply chain operations, with Coserve as the implementation partner. .

Together, we delivered a pharmaceutical platform that:

  • Enabled real-time data flow across departments on a cloud-native foundation

  • Implemented planning and forecasting to optimize supplier material requests

  • Deployed Rootscan for streamlined warehousing and inventory management

  • Integrated average costing methods for tighter financial control

Quality and compliance stopped being reactive. They became built-in capabilities..

Business Outcomes

From fragmented systems to audit-ready operations

Impact felt across quality, production, and supply chain teams. QA/QC teams gained instant access to compliance data. Regulatory reports became one-click ready. Inventory and production scheduling simplified. FDA and ISO audit confidence strengthened.

  • Faster implementation and ROI through cloud deployment

  • Complete traceability across materials and finished products

  • 100% Salesforce integration for unified operations

  • Reduced cost variance through average costing methodology

The result: a compliance platform built not just for today but for pharmaceutical excellence

Challenge

When legacy systems can't support regulatory rigor

Pharmaceutical manufacturing demands real-time visibility, complete traceability, and seamless quality management. 

Yet operations ran on siloed departments and an outdated, heavily customized local ERP. QA/QC data retrieval was cumbersome. Information flow was also delayed.

What should have been audit-ready became a compliance risk.

Key pain points

  • Departments operating in isolation with no real-time data sharing
  • Non-scalable legacy ERP is unable to support growth
  • Difficult QA/QC information retrieval and lack of traceability
  • No standardized RMA process or forecasting capability

Transformation

Building regulatory-ready operations on the cloud

Rootstock ERP on Salesforce was implemented to unify manufacturing, quality, and supply chain operations, with Coserve as the implementation partner. .

Together, we delivered a pharmaceutical platform that:

  • Enabled real-time data flow across departments on a cloud-native foundation

  • Implemented planning and forecasting to optimize supplier material requests

  • Deployed Rootscan for streamlined warehousing and inventory management

  • Integrated average costing methods for tighter financial control

Quality and compliance stopped being reactive. They became built-in capabilities..

Business Outcomes

From fragmented systems to audit-ready operations

Impact felt across quality, production, and supply chain teams. QA/QC teams gained instant access to compliance data. Regulatory reports became one-click ready. Inventory and production scheduling simplified. FDA and ISO audit confidence strengthened.

  • Faster implementation and ROI through cloud deployment

  • Complete traceability across materials and finished products

  • 100% Salesforce integration for unified operations

  • Reduced cost variance through average costing methodology

The result: a compliance platform built not just for today but for pharmaceutical excellence

Want to know more ?

Discover how India’s largest heavy machinery manufacturer transformed quality control into a competitive advantage including architecture, workflows, and measurable outcomes.