Test
January 8, 2026
Sales Operations Digitization for the East India’s Leading Healthcare Company
January 14, 2026
success story
Automating Operations
Sales and Services for World’s Largest
Glass Manufacturer
Crohn’s & Colitis Foundation enables tech innovations with a successful strategic partnership with Coserve for Infrastructure modernization.

The Story

The customer is one of the world's largest glass manufacturers, a market leader with decades of engineering excellence serving construction, automotive, and industrial sectors.

Operating at this scale means:

  • Managing complex, multi-geography sales operations

  • Thousands of service interactions daily

  • Enterprise-grade customer relationships

  • Products that must meet exacting standards across diverse markets.

Challenge

When legacy systems can't support modern market agility

Sales and service excellence requires unified data and seamless workflows. Yet the systems supporting operations had evolved in silos. Sales teams worked with incomplete data. Service lacked visibility. Analytics were fragmented. trust. 

What should have been a competitive advantage became a constraint on growth.

Key pain points

  • Disconnected sales and service systems
  • Manual quoting processes spanning multiple days
  • Limited field team mobility and real-time access
  • Fragmented customer insights across geographies

Transformation

Building a unified platform for global operations.

ComplianceQuest®, a Salesforce Sales Cloud and Service Cloud were integrated with existing in-house systems, with Coserve  as the implementation partner.

Together, we delivered an enterprise platform that:

  • Unified sales, service, and analytics into a single source of truth

  • Automated quoting through CPQ, reducing multi-day cycles to real-time

  • Enabled mobile field access with custom Lightning Web Components

  • Orchestrated real-time data flow using WSO2 and MuleSoft integration

Sales and service stopped being fragmented. They became a strategic capability.

Business Outcomes

From operational silos to global consistency

Impact felt across the sales and service ecosystem. Teams gained complete customer context in every interaction. Quoting became instant. Field representatives accessed full platform capabilities on mobile. Leadership gained real-time visibility for strategic decisions.

  • Faster sales cycles with automated quoting

  • Enhanced service quality through shared knowledge

  • Consistent global operations respecting regional needs

  • Stronger customer experience across all touchpoints

The result: A platform built not just for today but for continuous evolution..