Dedicated ERP Center of Excellence for Business Continuity


The ERP system of Concepcion, based on Baan, did not have the required business continuity due to lack of expert Baan support staff, and challenges associated with month end closing process.


coServe delivered an end-to-end system enhancement and management solution. Key elements included:

Dedicated ERP LN center of excellence providing 24X7 business process continuity on all implemented modules in ERP LN ensuring delivery ownership and well-defined SLAs.

Best of breed support portal “coTrack” to monitor support calls.

Metrics based, reliable support through proficient Baan consultants.

Ownership of delivery, archiving and customized reports.

We are very happy with the support being received by coServe. The improvements to the service levels have been observable and impactful, and the organization has acknowledged a definite improvement since last year. We certainly appreciate the efforts coServe management have offered in getting the support back on track.

Sean Byrne Director ICT,
Concepcion Carrier Air Conditioning Company

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