coServe deploys its unique industry-standard compliant value delivery model coTrust to guarantee business benefit to its customers.
The corner stone of this model is the Business centered solution approach, delivering services that are true value add to the customers.
coTrust is a model that uses a phased approach, with an evaluation at the end of each phase. Each evaluation is used to see if we are still on track both from predictability in delivery (Program Governance Cycle), and predictability in value addition (Value Governance Cycle) point of view..
Each phase thus becomes a decision point in which Customer and coServe Solutions together decide the best way going forward from a business point of view. Each decision point is supported by predefined decision and evaluation templates.
The philosophy behind coTrust is built on the principles of:
- Mutually Beneficial Value Addition
No true partnership can exist without having a mutually beneficial relation. Without continuous value-add for the customer, there can be no long term value addition for coServe Solutions.
- Trust through Transparency
Long term relations are based on Trust, and trust can only be established when working in a fully transparent manner
- People Centric
coTrust based on the lean principles ensures the model is a completely people centric one, Right people make Right decisions and Right decisions yield Right results. Our model is complementary and adds value to people’s skills and behavior. coTrust fosters completeness by combining a solution based thinking with knowledge and skills driven people.
- Repeatable Agile Processes.
Predictable success is based on repeatable, proven processes. People should spend their energy in creating true solutions for a given situation, not in reinventing activities that can be formalized as best practices. coTrust ensures this in the best possible way leading to a knowledge ecosystem.
coServe believes that the basis of any partnership is mutual value addition. As coServe aspires to boost both business performance and profits to its customers, it considers the value proposition going forward as a very important monitoring point in its engagements. Value Governance is a mechanism of jointly monitoring the predictability of such value proposition together with the customer.
Predictability in delivery will greatly influence the quicker time to market in the customer’s business. coServe’s program governance model ensures predictability in the services delivery, offering control to the customer on the course, bringing in flexibility to make course correction due to new found wisdom or facts.
|Program Stage||Deliverables||Decision Point||Value Proposition|
||1: A review meeting with the customer to decide on moving the project to next stage based on mutual agreement||Business Value|
||2: Customer approval on project plan and the scope of the implementation3: Customer decision point to approve GO Live decision||Functionality|
||4: Customer acceptance of the implementation||Fit to use|
||5: Customer approval of service level agreements and periodic review of progress||Operational Stability|