Methodology

coServe deploys its unique industry-standard compliant value delivery model coTrust to guarantee business benefit to its customers.

The corner stone of this model is the Business centered solution approach, delivering services that are true value add to the customers.

coTrust is a model that uses a phased approach, with an evaluation at the end of each phase. Each evaluation is used to see if we are still on track both from predictability in delivery (Program Governance Cycle), and predictability in value addition (Value Governance Cycle) point of view..

Each phase thus becomes a decision point in which Customer and coServe Solutions together decide the best way going forward from a business point of view. Each decision point is supported by predefined decision and evaluation templates.

methodology

coTrust, Philosophy

The philosophy behind coTrust is built on the principles of:

  • Mutually Beneficial Value Addition
    No true partnership can exist without having a mutually beneficial relation. Without continuous value-add for the customer, there can be no long term value addition for coServe Solutions.
  • Trust through Transparency
    Long term relations are based on Trust, and trust can only be established when working in a fully transparent manner
  • People Centric
    coTrust based on the lean principles ensures the model is a completely people centric one, Right people make Right decisions and Right decisions yield Right results. Our model is complementary and adds value to people’s skills and behavior. coTrust fosters completeness by combining a solution based thinking with knowledge and skills driven people.
  • Repeatable Agile Processes.
    Predictable success is based on repeatable, proven processes. People should spend their energy in creating true solutions for a given situation, not in reinventing activities that can be formalized as best practices. coTrust ensures this in the best possible way leading to a knowledge ecosystem.

coTrust, Value Delivery Model

coServe believes that the basis of any partnership is mutual value addition. As coServe aspires to boost both business performance and profits to its customers, it considers the value proposition going forward as a very important monitoring point in its engagements. Value Governance is a mechanism of jointly monitoring the predictability of such value proposition together with the customer.

Program Governance

Predictability in delivery will greatly influence the quicker time to market in the customer’s business. coServe’s program governance model ensures predictability in the services delivery, offering control to the customer on the course, bringing in flexibility to make course correction due to new found wisdom or facts.


Program Stage Deliverables Decision Point  Value Proposition
  • Business and System Study
  • Document describing the understanding on business, challenges, existing systems
  • Specific mention on what could improve to optimize the operations
1: A review meeting with the customer to decide on moving the project to next stage based on mutual agreement Business Value
  • Project Planning
  • Implementation
  • Solution proposal Document with Impact analysis,
  • Implementation Plan
  • Implementation Design,
  • Implement and test business process,
  • Implement and test cross-functional business process and integrations
  • Migrate existing customization into new environment, where needed
  • Document new procedures
2: Customer approval on project plan and the scope of the implementation3: Customer decision point to approve GO Live decision Functionality
  • Validation
  • Run software in parallel with old system
  • Support and train users extensively (Also on trouble shooting)
  • Make final adjustments to new setup
  • Make a cut-over
  • Release system for final use
  • Go Live
4: Customer acceptance of the implementation Fit to use
  • Sustenance
  • Implement a stabilization phase
  • Stand-by for users to provide clarifications
  • Define and measure quality improvements
  • Service Level Agreements
5: Customer approval of service level agreements and periodic review of progress Operational Stability