Methodology


We employ a unique industry-standard compliant value delivery model to maximize the value for our customers. The corner stone of this model is the Business centered solution approach, delivering services that are true value add to the customers.

We use a phased approach, with an evaluation at the end of each phase. Each evaluation is used to see if we are still on track both from predictability in delivery (Program Governance Cycle), and predictability in value addition (Value Governance Cycle) point of view.

  • Phased approach ensuring delivery, value governance.

  • Each phase linked to milestones, deliverables, quality gates.

  • Tool kits to offer process study, gap analysis, blue print, progress, user manuals.

Each phase thus becomes a decision point in which Customer and coServe Solutions together decide the best way going forward from a business point of view. Each decision point is supported by predefined decision and evaluation templates.

Delivery Model

Our solution delivery model is marked by flexibility, scalability and global deployability; and is focused on maximizing the value for investment.

Program Governance

Predictability in delivery will greatly influence the time to market in the customer’s business. coServe’s program governance model ensures predictability in the service delivery, offering control to the customer on the course, bringing in flexibility to make need based course corrections.

Program Stage Deliverables Decision Point Value Proposition
Business and System Study
  • Document describing the understanding on business, challenges, existing systems
  • Specific mention on what could improve to optimize the operations
1: A review meeting with the customer to decide on moving the project to next stage based on mutual agreement Business Value
  •  
  •  
  •  
  • Project Planning Implementation
  •  
  •  
  •  
  • Solution proposal Document with Impact analysis
  • Implementation Plan
  • Implementation Design
  • Implement and test business process
  • Implement and test cross-functional business process and integrations
  • Migrate existing customization into new environment, where needed
  • Document new procedures
  •  
  •  
  •  
  • 2: Customer approval on project plan and the scope of the implementation
  • 3: Customer decision point to approve GO Live decision
  •  
  •  
  •  
  •  
  •  
  • Functionality
  •  
  •  
  •  
  •  
  •  
  •  
  • Validation
  •  
  •  
  • Run software in parallel with old system
  • Support and train users extensively (Also on trouble shooting)
  • Make final adjustments to new setup
  • Make a cut-over
  • Release system for final use
  • Go Live
  •  
  •  
  •  
  • 4: Customer acceptance of the implementation
  •  
  •  
  •  
  •  
  •  
  •  
  • Fit to use
  •  
  •  
  •  
  •  
  • Sustenance
  •  
  •  
  • Implement a stabilization phase
  • Stand-by for users to provide clarifications
  • Define and measure quality improvements
  • Service Level Agreements
  •  
  • 5: Customer approval of service level agreements and periodic review of progress
  •  
  •  
  •  
  • Operational Stability
  •  


Have a requirement ?

“Let’s get connected